States use some form of automation to approve or deny SNAP applications and to calculate the amount of SNAP benefits a person should receive. States also use AI systems to detect possible fraud and to determine whether people were paid incorrectly based on income and asset limits. Some states use chatbots to answer questions about applying for SNAP, case status, or benefit amounts. While chatbots do not make decisions, they shape how people understand and use the SNAP program. 

AI systems frequently terminate, deny, delay, or reduce SNAP benefits for eligible people. AI systems often make mistakes in fraud detection and penalize innocent people for allegedly breaking program rules.